Frequently Asked Questions

WHAT IS AFTERPAY?

Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

HOW DO I USE AFTERPAY?

Shop the site as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete your order — it’s that easy!

Please note: all items in your shopping bag must be eligible for Afterpay, and the total value must be between $35 and $1000.

WHERE CAN I USE AFTERPAY?

Afterpay can only be used for purchases made on lane201.com. Afterpay cannot be used for purchases made in any of our store locations.

CAN I USE AFTERPAY IF I AM AN INTERNATIONAL CUSTOMER?

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

HOW DOES THE AFTERPAY PAYMENT SCHEDULE WORK?

All Afterpay customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust your amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN'T PAY AN AFTERPAY INSTALLMENT?

If funds are not available at the time an automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.

Please see Afterpay's Payment Purchase Agreement here

WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Like any Lane 201 order, Afterpay orders are delivered within our standard shipping timeframes. Visit shipping Information for more details.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE AFTERPAY TRANSACTION?

Yes, your order must be between $35 and $1000 to use Afterpay.

CAN I USE ANOTHER FORM OF PAYMENT WITH AFTERPAY?

Yes, you may also use a Lane 201 gift card or e-gift card with Afterpay to pay for your purchase.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR AFTERPAY?

Afterpay is not available on purchases of gift cards or e-gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH AFTERPAY?

Afterpay returns follow our standard return process. Start your online return to print a pre-paid return label or return your item to our storefront location.

If you have a question or concern about your Afterpay order, please contact Afterpay support at [email protected].

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at [email protected] or use the contact form here

 

*Afterpay accepts Visa and MasterCard only. Must be 18 years or older and have a valid email address and US mobile phone number to sign up.

**If funds are not available at the time an automatic payment is due, you will be charged a late fee of $8. If left unpaid an additional seven days, another fee of $8 will be charged. However, total late fees will not exceed 25% of the total order.