FAQ

General

How do I order an Out of Stock item?

You’ve fallen in love with one of our items, but it’s out of stock. Not to worry, you can sign up for a restock with just your email. We’ll notify you when the item is in.

How does shipping work?

We currently ship throughout the United States as well as to selected international countries including Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, and the United Kingdom. Learn more about shipping times and costs here!

You can also pick up items from our warehouse location in Fort Wayne, Indiana.

How do refunds work?

Returns are for store credit or exchange only and no refunds will be issued. If you purchased an item that is marked Final Sale, it is not returnable. Learn how to return an item here.

Can you help me find the right size?

Yes! Our team is always available to help customers find the perfect fit in every item. Before reaching out to us though, check out our sizing guide!

Do you have gift cards?

We do! Gift cards are available in incremental amounts from $25 to $500. Get your bestie something they’ll really love when you shop cards here!

Gift cards are sent electronically through email and are not physical cards. There are no fees or expiration dates.

Where do I get my order if I select Local Pickup at checkout?

Once you receive a text that your order is ready, come visit us at our warehouse location to grab your new items:

 

 

How do I find out about sales and promos?

For our best and most current deals make sure you are subscribed to our newsletter and following our social channels.

Pre-Order Items

When you pre-order an item, the item will ship on the expected date listed on the product description. Due to the high volume of pre-order items, please allow 3-5 business days for shipping. You will receive tracking information once your order has shipped out! You are able to still order in stock items with pre-order items. The in stock items will ship in our normal estimated shipping time based on the shipping method selected at check out.

Orders

Can I call to place an order?

You can call us about placing a phone order at 260-444-9147. Please have the item name, sizing, and color preference ready.

How do I use a gift card or promo code?

Use your gift card or promo code at check out in the box labeled “Gift Card or Discount Code.”

Which payment options can I use?

Lane 201 accepts Visa, MasterCard, Discover, and Amex as well as PayPal and Amazon Pay.

What if I change my mind about an order?

Orders cannot be changed after they’ve been processed, but we get that mistakes can sometimes happen. If something has changed about your order, reach out to us at 260-444-9147 ASAP so we can catch it before it ships!

What do I do if I get an error message about my order?

You’re dying to get the items that you just ordered, but you received an error message after hitting “Confirm.” Don’t panic and don’t try again (you could get double charged). Reach out to us at 260-444-9147 and we’ll look into it. If you have an order number, have it ready for us!

Do I get an order confirmation after I pay?

Right after submitting your order, you should receive an email confirmation that we got it. We’ll also keep you updated on processing and shipping. If you don’t get a confirmation email, reach out to us for help.

Still have questions? Call or text our team any time at (260) 444-9147, or email us at info@lane201.com.