FAQ

Every order ships from our warehouse in Fort Wayne, Indiana. Choose your speed at checkout:

• Standard Shipping (free on orders $99+): ships in the order received and arrives 1–5 business days after it ships.
• Lane 201 VIP – Priority Processing: skip the line. Your order is packed and shipped first, usually the same or next business day.
• Express (1 or 2 Business Days, UPS/FedEx): order by 12pm ET, Monday–Friday, and it ships the same day.

We also ship to selected countries including Canada, Mexico, Australia, the United Kingdom, Ireland, New Zealand, South Africa, the Netherlands and Finland. Full details on our Shipping page.

Standard processing runs longer during big sales and the holiday season. If you need your order by a certain date, choose VIP Priority Processing or Express at checkout.

Once you receive a text that your order is ready, come visit us at our store to grab your new items:

5818 Cross Creek Blvd, Fort Wayne, IN 46818
Pick-up hours: Tuesday–Thursday 10am–7pm, Friday–Saturday 10am–6pm (closed Sunday & Monday)

Pick-up orders are held for 60 days, after which store credit is emailed to you.

Pre-order items ship on the expected date listed on the product page, and you'll get tracking once they ship. You can order in-stock items together with pre-order items; in-stock items ship based on the shipping option you choose at checkout.

Orders can't be changed once they've been processed, but we get that mistakes happen. Reach out to us at 260-444-9147 ASAP so we can try to catch it before it ships. Please double-check your shipping address at checkout, since we can't change it once your order is processed.

Right after you submit your order, you should receive an email confirming we got it. We'll also keep you updated on processing and shipping. If you don't get a confirmation email, reach out to us for help.

Don't panic and don't try again (you could get double charged). Call or text us at 260-444-9147 and we'll look into it. If you have an order number, have it ready for us!

Yes! Call us at 260-444-9147. Please have the item name, size and color ready.

Returns and exchanges are accepted within 30 days of your original ship date for Lane 201 store credit or an exchange (no refunds to your original payment). Items must be unworn, unwashed and in original condition. Final Sale items can't be returned.

Start your return on our Returns page and we'll email you a return label. Store credit is emailed once your return arrives at our warehouse.

Yes! Orders placed November 10 – December 31, 2026 can be returned until January 31, 2027. All of our normal return rules still apply (unworn, unwashed, original condition; Final Sale items excluded).

Contact us at info@lane201.com within 72 hours of delivery and we'll make it right with a replacement or exchange.

We inspect every return and reserve the right to refuse items that are worn, washed, damaged or not in original condition. If we receive an item that isn't from Lane 201, or one we can't accept, we'll email you. You'll have 30 days from that email to claim it by paying to have it shipped back to you (Lane 201 doesn't cover that shipping label). Items not claimed within 30 days are donated or discarded.

Fallen in love with an item that's out of stock? Sign up for a restock alert with just your email and we'll let you know when it's back.

Yes! Our team is always happy to help you find the perfect fit. Before reaching out, check out our sizing guide.

We do! Gift cards come in amounts from $25 to $500. Shop them here. Gift cards are sent by email (not physical cards) and have no fees or expiration dates.

Enter your gift card or promo code at checkout in the box labeled "Gift Card or Discount Code."

Lane 201 accepts Visa, MasterCard, Discover and Amex, as well as PayPal and Amazon Pay. Want to pay over time? See our Pay Later FAQs.

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