Frequently Asked Questions

WHAT IS AFTERPAY, SEZZLE AND SHOP PAY?

Afterpay, Sezzle, and Shop Pay are payment services that allow us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.

HOW DO I USE AFTERPAY, SEZZLE, OR SHOP PAY?

Shop the site as usual — just choose "Afterpay", "Sezzle", or "Shop Pay" as your payment method at checkout, register with Afterpay, Sezzle, or Shop Pay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay or Sezzle before, just log in to your account and complete your order — it’s that easy!

Please note: all items in your shopping bag must be eligible for Afterpay or Sezzle, and the total value must be between $35 and $1000. For Shop Pay the order must be between $50 and $1,000 USD, including discounts, shipping and taxes, in 4 installments. 

WHERE CAN I USE AFTERPAY AND SEZZLE?

Afterpay, Sezzle, and Shop Pay can only be used for purchases made on lane201.com. They cannot be used for purchases made in any of our store locations.

CAN I USE AFTERPAY OR SEZZLE IF I AM AN INTERNATIONAL CUSTOMER?

Afterpay, Sezzle, and Shop Pay are only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay or Sezzle account.

HOW DOES THE AFTERPAY, SEZZLE, AND SHOP PAY PAYMENT SCHEDULE WORK?

All customers are required to make their first payment at the time of purchase. Three remaining installment payments are deducted automatically from your selected payment method every two weeks. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay, Sezzle, or Shop Pay to make your payments early. They will then adjust your amount owed accordingly.

You can log in to either of your accounts anytime to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN'T PAY AN AFTERPAY INSTALLMENT?

If funds are not available at the time an automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.

Please see Afterpay's Payment Purchase Agreement here

WHAT IF I CAN'T PAY AN SEZZLE INSTALLMENT?

Sezzle gives you the opportunity to fix a late payment before charging any kind of fee.When a Sezzle payment fails, it is automatically rescheduled by their system, a fee is added to the installment, and a 48-hour** timer begins. As long as you log back into your Sezzle account and pay off the failed payment within that window, the fee is automatically waived. 

WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Like any Lane 201 order, Afterpay or Sezzle orders are delivered within our standard shipping timeframes. Visit shipping Information for more details.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE AFTERPAY OR SEZZLE TRANSACTION?

Yes, your order must be between $35 and $1000 to use Afterpay or Sezzle.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE SHOP PAY TRANSACTION?

Yes, your order must be between $50 and $1000 to use Shop Pay. 

CAN I USE ANOTHER FORM OF PAYMENT WITH AFTERPAY, SEZZLE, OR SHOP PAY?

Yes, you may also use a Lane 201 gift card or e-gift card with Afterpay, Sezzle, or Shop Pay to pay for your purchase.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR AFTERPAY, SEZZLE, OR SHOP PAY?

Afterpay, Sezzle, and Shop Pay is not available on purchases of gift cards or e-gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH AFTERPAY, SEZZLE, OR SHOP PAY?

Afterpay, Sezzle, and Shop Pay returns follow our standard return process. Start your online return to print a pre-paid return label or return your item to our storefront location.

If you have a question or concern about your Afterpay order, please contact Afterpay support at info@afterpay.com, Sezzle support at support@sezzle.com, or Shop Pay Support at installments@shop.app.

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY, SEZZLE, AND SHOP PAY?

Visit the Afterpay website here for a comprehensive list of FAQs. Check out Afterpay’s Privacy Policy here.

If you have a question about your Afterpay account or order, please contact Afterpay's customer support at info@afterpay.com or use the contact form here

Visit the Sezzle website here for a comprehensive list of FAQs. Check out Sezzle's Privacy Policy here.

Visit the Shop Pay website here for a comprehensive list of FAQs. Check out Shop Pay's Privacy Policy here

 

 

 

*Afterpay accepts Visa and MasterCard only. Must be 18 years or older and have a valid email address and US mobile phone number to sign up.

**If funds are not available at the time an automatic payment is due, you will be charged a late fee of $8. If left unpaid an additional seven days, another fee of $8 will be charged. However, total late fees will not exceed 25% of the total order.