RETURNS

RETURNS & EXCHANGES

Returns and Exchanges will be accepted within 30 days of the original ship date. All returns are for a Lane 201 E-Gift Card credit only (store credit never expires). We offer exchanges for the same item at the same price in a different size. The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Lane 201 E-Gift Card). Please utilize the link below to start your return or exchange.

To make a return, please visit our Initiate Returns page.

The customer is responsible for all returns that are done outside the U.S. We do not offer free returns for international orders.

CONDITIONS: All merchandise must be unworn, unwashed, and in its original condition or it will be not be eligible for return/exchange. Bodysuits and swimwear must be returned with the original protective adhesive strip fully attached or it will not be eligible for return/exchange.

Sale Items

All FINAL sale items will have red text on the product page and in checkout noting the item is final sale and cannot be returned or exchanged. If there is an extenuating circumstance we will do our best to handle the situation fairly and responsibly, i.e. item damaged upon arrival, incorrect item sent. 

Damaged/Defective Items

If you've received an item that is damaged or defective, please contact us within 72 hours of receiving the item and we will issue an exchange or replacement free of charge. There is no need to send the damaged item back to us. If we are contacted outside of the 72 hour time frame or the item is tampered with, we unfortunately cannot issue a return or exchange.

Additional Return Details

If you are making a return from two separate orders they have to be returned separately. 

Shoe boxes need to be placed in a separate package, as they are considered part of the product's original condition. Shoe boxes returned damaged or taped will not be accepted. 

If an order was placed through Afterpay or Sezzle and the item was returned, the customer is still responsible for paying the remaining balance for the returned item through Afterpay or Sezzle even though store credit is received. For additional questions regarding these payment options, please visit the Afterpay/Sezzle FAQ page. 

We want our customers to be satisfied with our products. Any damages or defections to products must be reported within 3 days of receiving merchandise and we will do what we can to rectify the situation. Please contact info@Lane201.com or 260-444-9147 for assistance.

HOW DO I RETURN MY MERCHANDISE?

To make a return, please visit our Initiate Returns page.

We offer a simple, hassle-free option to send back your return merchandise! Follow these easy steps:

  1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
  2. Click on Initiate Returns page and fill out the Return Form with your order number and shipping zip code. Your order number can be found on the order confirmation email or on your Lane 201 account under order history.
  3. Follow the prompts accordingly to either return or exchange your item.
  4. Place unwanted merchandise in a shipping safe box or envelope with original invoice and return form included. 
  5. Attach the return label to your packaging and take to your nearest Post Office.

If you choose not to use the provided Return Label option, you may mail your return to:

Lane 201 Boutique

ATTN: Returns

5818 Cross Creek Blvd. 

Fort Wayne, IN 46818

 

HOW DO I GET MY STORE CREDIT?

A gift card is emailed to you once your return has been received and processed. On occasion emailed gift cards are sent to Spam folders, so please check there before reaching out to Customer Service. All gift cards are nonrefundable and do not expire.

 

EXCHANGES

To make an exchange, please visit our Initiate Returns page.

Exchanges and replacement items are based on current inventory.

We only replace items if they are defective or damaged. Damages must be reported within 3 days of receiving merchandise. Please contact info@lane201.com or 260-444-9147 for assistance.

If you need to exchange an item for a different size or you are unsatisfied with the product ordered and would like a different one, you will use the return form above. You can reach us at 260-444-9147 or info@Lane201.com. If the item is not available you will be issued store credit.

What about store credit for exchanges?

Store credit is given instantaneously for use for exchanges ONLY. An additional credit is issued for shoppers who use their store credit immediately upon retrieval of credit. This additional credit cannot be combined with rewards or current discount codes.Â