RETURNS & EXCHANGES

• Items must be unworn, unwashed and in original condition.
• Returns are accepted within 30 days of your original ship date. Holiday orders placed Nov 10 – Dec 31, 2026 can be returned until January 31, 2027.
• Final sale items can't be returned or exchanged.
• Please make a separate return for each order.
• Shoe boxes must be intact. A $5 fee applies if a shoe box is damaged or used as the shipping box.
• Reward points used on an order are not refunded.

Instant exchanges: get your new items right away. We place a $1.00 pre-authorization on your card, and your original items need to be in the mail within 10 days of creating the exchange.

Exchanges ship by standard ground. Discount codes and rewards can't be applied to exchanges. If the new item costs more, you pay the difference.

Store credit is emailed to you once your return arrives at our warehouse (check your spam folder). Store credit never expires.

Add Package Protection at checkout for free, unlimited returns for store credit or exchange, plus coverage if your package is lost, damaged or stolen.

Without it, a return shipping fee is deducted from your store credit.

Contact us at info@lane201.com within 72 hours of delivery and we'll make it right with a replacement or exchange.

We inspect every return. Lane 201 reserves the right to refuse items that are worn, washed, damaged or not in original condition, and to adjust credits or exchanges for policy violations.

If we receive items that aren't from Lane 201, or items we can't accept because they're damaged or worn, we'll contact you by email. You'll have 30 days from that email to claim them by paying to have them shipped back to you. Lane 201 does not cover the shipping label for these items.

Items that aren't claimed within 30 days will be donated or discarded.

International customers are responsible for return shipping.

If you paid with an installment plan, please keep making your scheduled payments. Your plan's balance still needs to be paid in full after a return.