Refund policy

RETURNS & EXCHANGES

Returns and exchanges accepted within 30 days of original ship date. Returns for Lane 201 Store credit only. Store credit never expires! Exchanges are available for items at same price; customer pays difference if exchanged item is more expensive. Restocking and shipping label fees deducted from store credit if returns protection is NOT purchased.

Start a return or exchange using one of the links below:

Sign-in to your account & select the order to begin a return: Start a return here.

Don't have account? Submit your return here.

CONDITIONS: Merchandise must be unworn, unwashed, in original condition. Bodysuits and swimwear must have original adhesive strip attached for return/exchange. 

Sale Items: Final sale items are not eligible for return or exchange. International Orders: Customer is responsible for return shipping. 

Damaged, Defective or Missing Items: Contact our customer service team within 72 hours of delivery for exchange or replacement!

Additional Return Details: Separate returns must be made for separate orders. Shoe boxes must be intact and shipped inside of a box. 

HOW TO RETURN MERCHANDISE:
1.     Review return policy.
2.     Complete your return in the portal.
3.     Place merchandise, original invoice, and return slip in packaging.
4.     Use provided label or mail to Lane 201.

HOW IT WORKS:

Returns for Store Credit are emailed upon return processing; check your Spam folder! Returns for Store Credit are issued once the returned items are received at our warehouse.

Instant Exchanges give credit to shop and receive your new items instantly! Just return the original items within 10 days of creating your exchange. 

Lane 201 reserves right to adjust credits and exchange orders for return policy violations.

For assistance, contact info@lane201.com or call/text at 260-444-9147.